Return and Refund Policy


We truly believe in quality hence we do our best in fulfilling our customers' orders.

However, we also believe that mistakes can happen therefore, if you receive a defective or problematic parcel, please contact our customer support and provide us with your details and photos/videos at:

  1. Live Chat or
  2. Email to [email protected]
We apologise in advance for any inconvenience caused. We will keep improving.

Refunds

Unfortunately, we do not offer refunds but because we want to provide the best for our customers, we provide an initiative to exchange.

Exchange Policy

Unfortunately, we do not offer refunds but because we want to provide the best for our customers, we provide an initiative to exchange.

  1. Report to our side through [email protected] or customer support service (bottom right of your screen) within 7 days from the date you received. We only accept unused products in its original packaging.
  2. Photos or videos must be provided in order to process the exchanging request.
  3. We will provide you the address details to ship your parcel.
  4. Please bear in mind that exchanges are ONLY offered for items that are defective, damaged or incorrectly shipped.

    If the item is out of stock or unavailable, we would proceed with refunding process.

    When exchange or return is not acceptable

    • 7 days have passed since delivery date
    • The goods are lost or damaged due to purchaser's negligence
    • The value of the product has decreased significantly due to the use of the customer or consumption
    • The value of the product has decreased over time rendering difficulties to re-list
    • Allergic reaction

    Return Address
    706G Bangi Business Park, Jalan Medan Bangi, Seksyen 1, 43650 Bandar Baru Bangi, Selangor

    Shipping policy

    Please be informed that the order will be fulfilled and shipped within 7 business days, excluding weekends and public holidays.

    You'll receive a confirmation order and tracking number via EMAIL once your order is fulfilled and ready to ship.

    You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.

    Standard domestic shipping via Poslaju. Estimated to arrive within:

    1-3 business days (West Malaysia) 3-5 business days (East Malaysia)

    Please note that during holidays and promotions, order processing times may be subjected to delays.